Frequently Asked Questions
Actually, no one has asked us any questions yet, but we have been doing some soul-searching and have asked ourselves what possible concerns prospective customers are likely to have. So this is our list. If you have any questions not mentioned here, please let us know.
- What are eBooks and how do we order them?
- Do you take copyright issues into account before you publish eBooks?
- Can I trust you to honour my order once you have received my payment?
- If I have a complaint or a query who do I contact?
- How long will I have to wait for delivery of my order?
- Do you charge Value Added Tax (VAT)?
1. What are eBooks and how do we order them?
What is an eBook? Put very simplistically, “eBook” is short for “electronic book”, a book that is stored on and read from an electronic device such as a hard-drive or a compact disk.
You may order and receive eBooks from Igwababa using two methods:
- Download directly to your computer from this website. Click on the eBooks button, select “Purchase book” and follow the instructions. You can decide whether you wish to download to a hard drive or a cd. Please note that ebooks purchased on Igwababa may only be read on the computer to which you download and activate it. The book is readable offline.
Please note that we only accept payment by credit card for internet-based transactions.
- Purchase a CD without going through the Internet ordering and paying process and have it delivered to you. This is on a COD basis and is only available in certain areas of South Africa. Please forward your request via e-mail to Sales.
Please Note: Because the book is in PDF format you will require Adobe reader to read it.
2. Do you take copyright issues into account before you publish eBooks?
Most definitely. We do not want to earn a reputation for piracy, nor do we want to be sued by justly angry copyright holders. We research each book and will only publish once we have satisfied ourselves that all copyright issues have been resolved. Normally this will be achieved by obtaining proof that the book is in the public domain or by entering into agreements with the relevant copyright holders.
For information on South African copyright visit Bizland.
3. Can I trust you to honour my order once you have received my payment?
Yes. We have gone to a great deal of time and trouble to set up this business, including researching and creating our first eBook and establishing links to our payment processor and eBook securer, both of whom are reputable organisations. We are in this business for the long haul and will be expecting a lot of repeat business. It does not make sense to go to all that trouble and then behave like fly-by-nights.
The costs far outweigh the rewards.
4. If I have a complaint or a query who do I contact?
We will make every effort to have responded to, if not resolved, your contact within twenty four hours.
5. How long will I have to wait for delivery of my order?
(a) Downloads: For downloads from our website please allow one day for receipt of your activation key which will be sent to you via e-mail, although under normal circumstances we expect to send you an activation key within a far shorter period. We are dependent on the activities of many service providers, any one of whom may experience difficulties at any time. If you have not received your activation key within one day please contact Complaints and we will expedite your order.
(b) CD’s: If you have purchased the CD directly through an agent, delivery will depend on the agreement between yourselves and all enquiries about delivery must be addressed to the agent concerned.
(c) Once the book has been activated, delivery will be deemed to have taken place and the customer to be satisfied unless we are notified to the contrary. The user must notify Igwababa of any problem with the product within twenty four hours of activation, failing which the sale will be deemed to be complete. 'Problems' will be limited to the user experiencing difficulties in using the product and not with the user's disappointment in the content of the product.
email: Complaints.
6. Do you charge Value Added Tax (VAT)?
Not at this time. Only enterprises with an annual turnover of more than R300 000 are required to register as vendors. Much as we would like to make that kind of money, as a start-up business we need to keep our expectations realistic. However, should our sales exceed expectations we will then register and charge VAT.
